Water interruptions
We sometimes have to turn off your water supply to repair leaks, connect new customers or make improvements to our network of pipes.
We will give 48 hours notice if we plan to turn off your water for longer than four hours. We will also tell you when we expect to turn your water back on.
If your water supply is cut off, for example when a water main bursts, we will turn it back on within 12 hours of knowing about the problem. If a larger \'strategic\' water main bursts, we guarantee to fix it within 48 hours.
We can’t give any warning of unplanned interruptions but we will tell you when your water supply will be turned back on as soon as we can.
Below is the rationing program:
| RATIONING SCHEDULE | |||
| NO | SUPPLY AREA | DAY OF THE WEEK | |
| OTHAYA | 1 | GATUGI MARKET | THURSDAY |
| 2 | GIATHENGE | MONDAY | |
| 3 | MUTITU | WEDNESDAY | |
| 4 | KARIMA BOYS | FRIDAY | |
| 5 | IRINDI | MONDAY | |
| 6 | KAMOINI | TEUSDAY | |
| 7 | KAGUMO | FRIDAY-MONDAY | |
| 8 | MANYERI | WEDNESDAY | |
| 9 | KIYU | THURSDAY | |
MUKURWEINI
GIKONDI
| SUPPLY DAYS | KAMUCHUNI | KARINDI | MUTONGA | |
| 1 | MON | WAHARI | KAHARO | NDIMBE/GITIE |
| 2 | TUE | WAHARI/UMBUI | KAHARO | MUTONGA |
| 3 | WED | WANGURO | WANGURO | KIRIMA/KAINGORE |
| 4 | THUR | WANGURO | CASINO | KIRIMA/KAINGORE |
| 5 | FRI | KAHARO | CASINO | MUTONGA |
| 6 | SAT & SUN | KAHARO | NYAKAHUHO | NDIMBE/GITIE |
THIHA
| S/NO | SUPPLY DAYS | THANGATHI | KIANGONDU | ICHAMARA |
| 1 | MON | CALIFORNIA AND GATARO | KIENI | MATUTO |
| 2 | TUE | CALIFORNIA AND GATARO | MBARI YA MUGO & GAKIMA | MATUTO |
| 3 | WEN | MASENO/UJAMAA | MBARI YA MUGO & GAKIMA | GATIKI |
| 4 | THUR | MASENO/UJAMAA | NDUGO | GATIKI |
| 5 | FRI | MBUGUA | NDUGO | KIMONDO |
| 6 | SAT & SUN | MBUGUA | MUTHANGAINI | KIMONDO |
KARUNDU
| S/NO | SUPPLY DAYS | PROPOSED AREAS | MIHUTI |
| 1 | MONDAY | KARUNDU OLD LINE | GITUMBE |
| 2 | TUESDAY | GIATHUGU | GITUMBE |
| 3 | WEDNESDAY | GIATHUGU/MAWE | MIHUTI |
| 4 | THURSDAY | GUMBA/MAWE | MIHUTI |
| 5 | FRIDAY | NGAMWA NGUYO-INI | MUCHARAGE |
| 6 | SATURDAY | NGAMWA | MUCHARAGE |
| 7 | SUNDAY | NGAMWA | MUCHARAGE |