Prior to making any sewerage works extensions, we shall undertake to:

• Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
  
  • Questionnaires
  • Interviews
  • Consultations with the local authority on issues related to extension of the sewerage works, including land issues
  • Carry out a cost benefit analysis to establish the following:
    
    • The viability of the sewerage works
    • Cost of the sewerage works
    • Population density of the area
    • The expected level of new connections
    • Break-even period
    • Pay-back period
• Where   an   extension service is found to be unviable, OMWASCO has a social responsibility to provide advise on safe on-site sanitation.
• We shall extend sewerage services to all areas established to have potential demand.
• We shall communicate with our customers about the following:
  • Availability of sewerage
  • Location of our contact offices
  • Price of our sewerage services
  • Public health safety and advantages of using OMWASCO sewerage services.