Frequently Asked Questions
- Copy of national ID,
- Copy of KRA PIN certificate,
- Copy of title deed or Authentic Land search documents from the Ministry of lands.
For application for a new connection you need to pay ksh2500 and a deposit depending on the usage of your water, Different rates exist for the different categories.
Water bills are sent via sms, thus you are supposed to submit your contact details, for institutions furnish us with your email account.
Pay Via mpesa business number 968200,equity bank A/C equity agents or via cooperative bank. WE DO NOT RECEIVE CASH.
- Write a letter regarding your complaint addressing it to the MD and forward it to the office,
- Call the office.
You only read the black digits on the water meter and subtract the previous reading to know your months consumption.
The company continuously installing customers with water meter subject to availability of funds.
After 14 days after receiving your water bill the supply can be disconnected anytime without further notice.